Payment & Shipping

Payment options
In our online shop you can pay conveniently and securely:

• Credit and debit cards (Visa, Mastercard) – processed via Stripe
• EPS Transfer (Online Banking)
• Apple Pay and Google Pay

 

Shipping Costs

Austria
For orders up to €129: €9.90
For orders of €130 or more: free shipping

Germany
For orders up to €199: €15.90
For orders of €200 or more: free shipping

EU 1 (Belgium, Denmark, the Netherlands, Luxembourg, the Czech Republic, Hungary, Slovenia, Slovakia)
Shipping fee: €19.90

EU 2 (France, Italy, Poland, Finland, Croatia)
Shipping fee: €29.90

Customers from other countries can find their nearest retailer under “Where to Buy.” If there is no supplier nearby or if you are looking for a specific wine, simply email us at export@zoehrer.at—we’re happy to help! For larger quantities and large-format bottles, please also send an inquiry to export@zoehrer.at.

 

Transport damage
We guarantee full replacement for damages and impairments that occur during transport under the following conditions:

• Incoming goods must be inspected immediately to ensure they are in good condition and complete.
• Any complaints regarding the merchandise must be reported to us within 4 business days.
• Any claims must be confirmed by the shipping company and forwarded to us so that we can initiate the insurance process.
• In the event of damage to the merchandise that is not visible from the outside, we require a written damage report with detailed photos of all the merchandise—both damaged and undamaged items.